Roles and permissions
What roles are available and what permissions does each include?
All users that are connected to your company’s web account have a role that determines what each can do.
The most common roles are:
| Customer User Limited - Global | Can see order and order return history but cannot register orders. |
| Customer User Medium - Global | Can see order, order return and invoice history as well as access net prices and register orders. |
| Customer User Full - Global | Can do everything the above roles can, plus register returns. This is the default role. |
| Customer User Admin - Global | Can access User Administration Portal and manage all users connected to a company’s web account. |
Summary:
| Customer User Limited - Global | Customer User Medium - Global | Customer User Full - Global | Customer User Admin - Global | |
| View order history | √ | √ | √ | |
| View order return history | √ | √ | √ | |
| View net prices | √ | √ | ||
| Register orders | √ | √ | ||
| View invoice history | √ | √ | ||
| Register returns (not avaliable for all countries) | √ | |||
| Access User Administration Portal | √ |
Note:
As a Customer User Admin, you may also have other roles available in User administration, which you can appoint to your users.
How can I change the role of a user?
A user can have more than one role.
To manage user roles:
- Select the user in the user list.
- In the Roles tab, select or deselect the applicable role or roles.
- Press Save & Close to confirm.
Note:
As a Customer User Admin, you can only see and appoint roles you have. If you need to give your users access to roles you do not currently have, don't hesitate to get in touch with Customer Service for assistance.
